At Melt, we are committed to delivering our products quickly and efficiently across the United Kingdom. Below, you’ll find all the details regarding our shipping process, delivery times, and costs.
Estimated Delivery Times We aim to deliver all orders within 1-3 working days across the UK. However, delivery times may vary due to seasonal demand, location, or unforeseen disruptions with our courier partners.
Non-Personal Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
- Transaction Information: Details about purchases and transactions made on our website.
Order Processing & Dispatch
Orders placed before 2 PM (Monday to Friday) will be dispatched the same day.
Orders placed after 2 PM on Fridays, weekends, or Bank Holidays will be dispatched on the next working day.
Delivery Costs
Free standard delivery on all UK orders over £200.
For orders below £200, a £20 shipping fee applies.
All deliveries are sent via a Royal Mail Tracked Service for secure and reliable shipping.
Maximum parcel weight: 5kg.
Delivery Restrictions We currently deliver to addresses within the United Kingdom, excluding:
Isle of Wight
Isle of Man
Scottish Isles
Some remote areas of Scotland
Channel Islands (Jersey & Guernsey)
Damages & Customer Support We take great care to ensure that your order arrives in perfect condition. If you experience any issues with your delivery, please contact our customer service team at support@meltchoco.com so we can assist you.
Terms & Conditions
We are not responsible for delays beyond our control, such as severe weather, courier strikes, or customs-related issues.
If an incorrect address is provided or if delivery attempts fail due to customer error, refunds will not be issued.
In cases where some items are out of stock, we may ship your order in multiple deliveries.
Payment & Pricing
Payment is required at checkout.
All prices include VAT and any applicable fees.
For any further inquiries about delivery, feel free to reach out to our support team. Thank you for choosing Melt!